Frequently asked questions
Use the FAQ section to answer your customers' most frequent questions.
Products & Authenticity
Yes. 28SPIN stocks Porykon counterweights (POW x POW, minTear), Turning Point's Takeshi Dice Classic, and other 5A accessories.
Yes. 28SPIN sells new, authentic stock direct from the brands listed above — not used or grey-market imports.
In addition to Turning Point, C3yoyodesign, Yoyorecreation, and YoyoChampion, 28SPIN also stocks Offset, Hakamata Equipment strings, and sOMEThING yo-yos.
Shipping
Yes, 28SPIN is based in Malaysia and ships nationwide with local MYR pricing.
Shipping is calculated by zone: RM10 for Peninsular Malaysia, RM18 for East Malaysia (Sabah, Sarawak, Labuan), RM40 via DHL Express to Singapore and Brunei, RM70 via DHL Express to the rest of ASEAN, and RM120 via DHL Express to the rest of the world.
Yes, once your order reaches the free shipping threshold for your zone: RM300 for Peninsular Malaysia, RM299.99 for East Malaysia, RM800 for Singapore and Brunei, RM1,000 for the rest of ASEAN, or RM1,500 for the rest of the world.
Order
Yes, 28SPIN ships internationally via DHL Express to Singapore, Brunei, the rest of ASEAN, and worldwide. Shipping costs are calculated by zone at checkout — see our Shipping FAQs above for full rates and free shipping thresholds.
Delivery time depends on your location. Orders within Malaysia typically arrive in 3–5 business days. Singapore and Brunei orders via DHL Express typically arrive in 1–3 business days. Other international destinations may take longer depending on customs and courier transit. Delivery details will be provided in your confirmation email.
Since these are precision competition products, 28SPIN doesn't accept returns or exchanges for change of mind once an order has shipped. If an item arrives defective, damaged, or incorrect, contact sales@28spin.com within 72 hours of delivery with your order number and photos. The item must be returned in the same condition it was received — any damage, dings, or alterations will void the claim. Approved cases are refunded to your original payment method at no cost, processed within 7–14 business days. In select cases approved as a goodwill exception, resolution may instead be issued as store credit — we'll let you know which applies before finalizing.
No, consumable accessories like strings and response pads can't be returned once opened, for hygiene and usage reasons.
Return the original item under the standard terms above and place a new order for the one you want.
28SPIN accepts Visa, Mastercard, Amex, UnionPay, PayNow, and more via HitPay, as well as PayPal.
Yes, GrabPayLater is available at checkout via HitPay, allowing you to split your payment into installments.
You can contact us through our contact page! We will be happy to assist you.