Refund policy

We want you to be happy with your purchase from 28SPIN. Please read the terms below.

New Products

All items are inspected before shipping. As these are precision competition products, we do not accept returns or exchanges for change of mind once an order has shipped.

• If your item arrives defective, damaged, or not what you ordered, contact us within 72 hours of delivery at sales@28spin.com with your order number and photos of the issue.
• Once reviewed and approved, we will arrange a replacement, exchange, or full refund to your original payment method, at no cost to you.
• Approved refunds are processed within 7-14 business days.
• For cases outside the above (for example, approved at our discretion as a goodwill exception), resolution may be issued as store credit instead of a cash refund. We'll always let you know which applies before finalizing your case.

Non-Returnable Items

Strings, response pads, and other consumable accessories cannot be returned once opened, for hygiene and usage reasons.

Exchanges

If you'd like a different color or model, the fastest option is to return your original item under the terms above and place a new order.

Questions

For any questions about a return or refund, contact us at sales@28spin.com.